DeskReach

The complete collaborative support desk system to manage your customers.

Live Chat - Ticket Support - Live Payments - Knowledgebase and so much more.

See Pricing

You can download our DeskReach apps from the online stores now!

   

Sign Up for Free

https://deskreach.com/bs/

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Use "-" to seperate words!
INCORRECT> My Business Name
CORRECT> My-Business-Name

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Check out our new A.I. Bots

DeskReachBots! - Custom designed bots for your website that work with your DeskReach collaborative support system.

Custom Design

We custom build your Bot tailored to your business. They work for you 24/7 - 365 days a year!.

Conversion

Our A.I Bots convert like crazy! - Gartner predicts that chatbots will power 85 percent of all customer service interactions by the year 2020

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Fast Loading

Your bot will not slow your website down - it will engaade your visitor and convert them into a desired action..

Easy to update anytime

You just fill in a change request and we do all the work for you - it's that simple!.

 

CLICK on our mascot - "ION" to check out our portfolio of demo Bot's.

 

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DESKREACH

FIRST CLASS FEATURES

Superior Operators Console

Your main operators support console has been designed form the ground up. We have been in the support industry for more than 20 years and know what works. DeskReach provides support agents locally in your office or remotely a support console they will all love to use. .

Support Ticket Service

Providing your customers an easy fast support plan is essential today. DeskReach ticket support is a breeze and offers a beautiful user experience for both customers and support agents. It's riquires very little training so your remote support staff will fly the console in minutes.

Payment Gateways

Getting your customer on your webpage is hard enough, you need to max their time while you have them. DeskReach has a full credit card payment gateway built right into the chat module so you can take payments immediately from your customers.

Live Chat Support

You have proactive live chat support with DeskReach. So much flexibility to communicate with your customers. Intelligent program bots that react to certain events and actions from your users. And you can see a full GLOBAL report of visitors "LIVE" on your websites.

Remote Freedom

You can have your support workers located anywhere in the world and still have full control. You can use our mobile apps so you have the freedome to travel while still being able to see everything in your support chain. - You have web access where ever you might be - 24/7-356.

Easy onBoarding

DeskReach is SaaS. - To there no real "onBoarding" downtime. Once we setup your account your able to provision your support network and invite your support staff to log in to their console. - You can have your live chat and support widgets live on your websites in minutes - NOT WEEKS!.

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Knowledge is Powerful

With DeskReach you have a birds eye view on your local and global business reach.

Realtime Tracking and reports

You see whos on all your sites, where they come from and how long they are there.

User Information

You see their IP address, device, operating system, GEO details with full mapping.

Statistical Data

You have page, button, links and action stats with realtime reporting.

Operators Logs

You have every chat log, all your support staff logs and data - you have all this data in the palm of your hand.

Reviews

Good Reviews From Good People

I have all my support operators working romote and it's saved me so much money. My customers have thanked me a few times since I switched over to DeskReach.

Peter Harvey

@harvey
This really is the best support I have been able to manage and offer my customers - my business has saved so much time and my customers love the bots.

Lisa Armstrong

@armstrong
For years i used email - thousands of them. After switching to a fully managed support system like DeskReach, I could never go back. This is the future of supporting your clients and customers.

James Bernardo

@bernado
The operators console in DeskReach is amazing!!! - Anyone can fly this. I am also using DeskReach A.I. Bots and I am getting leads and conversions I would normally miss. - Thanks heaps DeskReach.

Marie Golburn

@golburn
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Pricing

Choose Your Plans

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TRY-BUY Plan

$07 Days

  • Total Operators: 99
  • Support Email Accounts: 10
  • Max clients: 100
  • Total Department(s): 100
  • Total Chat Widgets: 100
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 100
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 7 days
  • Multiple use: NO

Get started

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BIZ Plan

$39Month

  • Total Operators: 50
  • Support Email Accounts: 10
  • Max clients: 50
  • Total Department(s): 50
  • Total Chat Widgets: 50
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 50
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 30 days
  • Multiple use: YES

Get started

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PRO Plan

$99Month

  • Total Operators: 99
  • Support Email Accounts: 10
  • Max clients: 99
  • Total Department(s): 99
  • Total Chat Widgets: 99
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 99
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 30 days
  • Multiple use: YES

Get started

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ELITE Plan

$199Month

  • Total Operators: 299
  • Support Email Accounts: 100
  • Max clients: 300
  • Total Department(s): 200
  • Total Chat Widgets: 200
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: YES
  • Active conversations: 300
  • Chat history: 90 days
  • Private HelpDesk 3: YES
  • Valid for: 30 days
  • Multiple use: YES

Get started

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ZERO Plan

$0LifeTime

  • Total Operators: 2
  • Support Email Accounts: 1
  • Max clients: 1
  • Total Department(s): 2
  • Total Chat Widgets: 1
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 2
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 365 days
  • Multiple use: YES

Get started

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BIZ 2 Plan

$375Year

  • Total Operators: 5
  • Support Email Accounts: 10
  • Max clients: 50
  • Total Department(s): 50
  • Total Chat Widgets: 50
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 50/span>
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 365 days
  • Multiple use: YES

Get started

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PRO 2 Plan

$950Year

  • Total Operators: 99
  • Support Email Accounts: 10
  • Max clients: 99
  • Total Department(s): 99
  • Total Chat Widgets: 99
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: NO
  • Active conversations: 99
  • Chat history: 30 days
  • Private HelpDesk 3: YES
  • Valid for: 365 days
  • Multiple use: YES

Get started

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ELITE 2 Plan

$1910Year

  • Total Operators: 299
  • Support Email Accounts: 50
  • Max clients: 300
  • Total Department(s): 200
  • Total Chat Widgets: 200
  • Support access: YES
  • Blog access: YES
  • FAQ access: YES
  • File sharing: YES
  • Copyright free: YES
  • Active conversations: 300
  • Chat history: 90 days
  • Private HelpDesk 3: YES
  • Valid for: 365 days
  • Multiple use: YES

Get started

FAQ

Frequently Ask Questions

What is DeskReach?

It's a full and complete SaaS Support Solution for your customers.

DeskReach has all you need, a fully automated Operators Console to manage your support network with your support teams Globally.

Here are just a few of the main features:

  • Your own support FRONTEND website where you have a your own FAQ AND KNOWLEDGEBASE PORTAL.
  • Your customers REGISTER and LOGIN pages.
  • Your full TICKET SUPPORT platform where your customers can 'ACT & REACT' efficiently between your support teams.
  • You have a credit card payment gateway so you can take payments fro you customers directly of your LIVE CHAT!
  • Desktop Push Notifications.
  • Smart Search of all your support logs.
  • Feedback and Ratings directly from your Customer.
  • Audite Logs of your entire Support Network.
  • BlaclList/WhiteList features for full control of incoming connections
  • Statistics to analyse your entire support circle..
  • Setup as many DEPARTMENTS as you need.
  • CHATBOT - Auto replies to your customers based on your keywords.
  • Auto PRoActive engages your customers based on events on your page.
  • Prorammable responsed for support agents.
  • Full secured FILE System for your clients to upload and share.
  • A beautifully designed Operators Consol platform with 25 permission levels.
  • Client API to use with your own databases.
  • And - DeskReach works on any type of website:
  • WORDPRESS
  • JOOMLA
  • TYPO3
  • xt:Commerce
  • Contacto
  • Durapal
  • PHP
  • HTML
DeskReach is the easiest support system you will ever use.
Your customers will love yo for it.

DeskReach puts you in control and lets your customers, your support teams, you accounng dept, your administration dept all work seemlessly together.

Our mobile apps for iOS and Android available for free on the app stores so you can go mobile and still be in control.

You can see globally who is on your websites, what their looking at, how long they are interacting to certain areas and so much more.

Your team will see everything about your customers interaction with your brand.

Secure and easy to use widgets, simply whitelist your domain and the live support chat will work.

Your operator consol produces your on chatbot codes you can insert anywhere on your websites.

Get Started with DeskReach

Get Started with the most complete Collaborative HelpDesk solution with integrated live support chat, Full Ticket support system, take credit cards payments directly from your chat - and so much more.... DeskReach will be your one stop support solution.


Your customers deserve to be supported - Manage them the right way with DeskReach.

Sign Up for Free

Your business name must not have spaces as it is part of your system URL.
Use "-" to seperate words!
INCORRECT> My Business Name
CORRECT> My-Business-Name